After Sushma Swaraj’s tweets, External Affairs Ministry now launches ‘Twitter Seva’ to serve citizens even faster

NEW DELHI:  Often Indian External Affairs Minister Sushma Swaraj uses Twitter to help Indians who’re facing problems abroad. But now, it gets even better & better and all thanks to ‘Twitter Seva,’ a new service that her ministry launched on Friday, you’ll be able get help from your local Indian embassy+ or your regional passport office faster than ever.
The service, launched by Minister of State for External Affairs VK Singh, will act as “an umbrella platform” of all Ministry-affiliated Twitter handles, Ministry of External Affairs Spokesperson Vikas Swarup said.

Twitter Seva unites over 200 social media handles – including those of 198 Indian Missions abroad, 29 Regional Passport Offices and eight other handles such as @MEAIndia, @Indiandiplomacy and @MEAQuery.

Now, tweets that you send to any of these handles will go to the Twitter Seva platform, enabling the quick resolution of grievances.

Swarup said the Ministry’s commitment to serve Indians at home and abroad+ in an enhanced, timely and transparent manner will now “take a new leap forward.”
The launch of the Foreign Ministry’s Twitter Seva service comes just months after the Telecom Ministry launched one in August. The Commerce and Industry Ministry, too, launched a Twitter Seva service in April this year.

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